- Presently we do not have any policy I
guidelines for refund of fees paid by participants in case of
cancellation of their participation. On checking with HoDs, the
following actions are taken as on date:
- Full Refund in case of cancellation by the participant. In case
of Agri programs no refund is given in case cancellation is done
by the participant. In some cases, the full refund is given
provided the cancellation request is received two days in
advance.
- Replacement of Candidate by another person is allowed.
- No deductions are charged. No percentage basis cancellation
charges are levied depending
on time I date of cancellation vis-a-vis the date of the
program/ event.
- Full Refund is given in case the program or event is cancelled
due to any reason by the
chamber or registration is permitted for the new date with the
same money.
- Regarding approval process for refund, such cases are put up for
DG's approval and then
the payment I refund is made.
- GUIDELINES/ PROCEDURE:
- The cancellation request day will be the next working day if the
request made is on MCCIA holiday or after working hours of
MCCIA. For e.g. Cancellation is received by mail at 2000 hrs on
Friday evening, and MCCIA has holiday on Saturday & Sunday, the
date of cancellation request will be considered as the date of
Monday.
- The participation fees paid by participant (member as well as
non-member) will not be adjusted against any other course I
program/ conference/ training including registration fees for
same program, if repeated again or against any other dues or
membership fees. In case the participant is not able to attend
the program, as there will be no refund (between 1 to 07 days
before the date of the program), he/ she is permitted to
nominate another person in his place for the same program/
event/ conference.
- If the paid program I event/ conference is cancelled by MCCIA
due to any or unforeseen reasons, 100 % participation fee
including taxes, will be refunded to the customer after due
verification of receipt of participation fees by the Accounts
Section. In case the program is postponed by chamber due to any
reason, then the participant I delegate will have the option of
full refund or replacement by another participant or
continuation of his registration for the fresh date.
- Early bird discount is permitted varying from 5% to 10 %
discount (or a round figure amount not exceeding 5/10%) at the
discretion of the HoDs/ Program Coordinator. Such discount is
applicable if the payment is received (meaning credited) 10 days
prior to the date of the program.
- A discount of 10 to 25 % to members of the chamber vis-a-vis the
non-member participation rounded off to nearest hundred can be
done at the discretion of the HoD/ Program Coordinator.
- Group Discount: 5% discount for two participants and 10 %
discount for three or more participants of the same company/
organisation. Further 10% discount for a group of three or more
individuals booking and paying the fees in one go.
- In case of refund asked by one of the participants who has
availed group discount, then in case after his deduction, the
group discount reduces or is not applicable then the
proportionate group discount will be reduced from the refundable
amount in addition to deduction of taxes, admin and payment
gateway charges.
- Both Early bird discount and group discount (mentioned in para
(e) and (g) above) cannot be
clubbed. It can be either of the two.
- For on the spot registration, levying of extra charges between 5
to 10 % or at the same rates
as standard rates for the program can be at the discretion of
the HoD/ Program Coordinator.
- In case of excess payment or duplicate payment by an individual
or company then refund for ,
excess amount can be actioned after due verification by Accounts
Section.
- In case of payment being made by Cheque and the cheque bounces
due to any reason, an additional charge of Rs 250/- will have to
be paid by the participant. Further in case of cheque bounce,
the participant will not be eligible for any discount.
- All budget approvals including early bird discount, group
discount, membership discount and spot registration charges as
well as refund actions will follow the existing approval
procedure (approval by DG).
NOTE:
MCCIA reserves the right to cancel the
bookings in case of exigency and/or to make necessary changes in the
terms & conditions from time to time.