1. Presently we do not have any policy I guidelines for refund of fees paid by participants in case of cancellation of their participation. On checking with HoDs, the following actions are taken as on date:
• Full Refund in case of cancellation by the participant. In case of Agri programs no refund is given in case cancellation is done by the participant. In some cases, the full refund is given provided the cancellation request is received two days in advance.
• Replacement of Candidate by another person is allowed.
• No deductions are charged. No percentage basis cancellation charges are levied depending on time I date of cancellation vis-a-vis the date of the program/ event.
• Full Refund is given in case the program or event is cancelled due to any reason by the chamber or registration is permitted for the new date with the same money.
• Regarding approval process for refund, such cases are put up for DG's approval and then the payment I refund is made.
2. GUIDELINES/ PROCEDURE:
• The cancellation request day will be the next working day if the request made is on MCCIA holiday or after working hours of MCCIA. For e.g. Cancellation is received by mail at 2000 hrs on Friday evening, and MCCIA has holiday on Saturday & Sunday, the date of cancellation request will be considered as the date of Monday.
• The participation fees paid by participant (member as well as non-member) will not be adjusted against any other course I program/ conference/ training including registration fees for same program, if repeated again or against any other dues or membership fees. In case the participant is not able to attend the program, as there will be no refund (between 1 to 07 days before the date of the program), he/ she is permitted to nominate another person in his place for the same program/ event/ conference.
• If the paid program I event/ conference is cancelled by MCCIA due to any or unforeseen reasons, 100 % participation fee including taxes, will be refunded to the customer after due verification of receipt of participation fees by the Accounts Section. In case the program is postponed by chamber due to any reason, then the participant I delegate will have the option of full refund or replacement by another participant or continuation of his registration for the fresh date.
• Early bird discount is permitted varying from 5% to 10 % discount (or a round figure amount not exceeding 5/10%) at the discretion of the HoDs/ Program Coordinator. Such discount is applicable if the payment is received (meaning credited) 10 days prior to the date of the program.
• A discount of 10 to 25 % to members of the chamber vis-a-vis the non-member participation rounded off to nearest hundred can be done at the discretion of the HoD/ Program Coordinator.
• Group Discount: 5% discount for two participants and 10 % discount for three or more participants of the same company/ organisation. Further 10% discount for a group of three or more individuals booking and paying the fees in one go.
• In case of refund asked by one of the participants who has availed group discount, then in case after his deduction, the group discount reduces or is not applicable then the proportionate group discount will be reduced from the refundable amount in addition to deduction of taxes, admin and payment gateway charges.
• Both Early bird discount and group discount (mentioned in para (e) and (g) above) cannot be clubbed. It can be either of the two.
• For on the spot registration, levying of extra charges between 5 to 10 % or at the same rates as standard rates for the program can be at the discretion of the HoD/ Program Coordinator.
• In case of excess payment or duplicate payment by an individual or company then refund for , excess amount can be actioned after due verification by Accounts Section.
• In case of payment being made by Cheque and the cheque bounces due to any reason, an additional charge of Rs 250/- will have to be paid by the participant. Further in case of cheque bounce, the participant will not be eligible for any discount.
• All budget approvals including early bird discount, group discount, membership discount and spot registration charges as well as refund actions will follow the existing approval procedure (approval by DG).

NOTE: MCCIA reserves the right to cancel the bookings in case of exigency and/or to make necessary changes in the terms & conditions from time to time.